Check-in is typically from 3 PM, and check-out is by 11 AM. Early check-in or late check-out can be requested but is subject to availability, and will incur additional charges – inquire with the front desk for further information.
Yes, extensions depend on room availability. Please contact the front desk at least 24 hours before your scheduled departure to check availability.
All units come with Wi-Fi, furnished rooms, their own kitchen, and laundry facilities (chargeable £3.20 per wash and £2 for drying), irons and ironing boards are available in the laundry room. Additional amenities like the gym and lounges may be available on request from the front desk.
You are not able to park on-site, however there are local car parks at the St Georges shopping centre, St Annes shopping centre, Harrow on the Hill station car park and on the road (all subject to charges)
Strictly not.
Please check the terms of your booking.
The building has access-controlled doors throughout with manned reception along with 77 monitored CCTV cameras.
Additional fees will be incurred if there are missing items from your apartment, it is not left in a satisfactory condition and if there is any vandalism or smoking. Further conditions are set out in the contract.
Report any maintenance issues to the property front desk immediately to ensure they are promptly addressed.
The front desk is available for any enquiries or emergencies during your stay.
No, the whole building is smoke-free. This is includes no open flames, vapes, cigarettes, incense sticks and heated aroma oils. Violations will result in a £500 fine.
Yes, mail can be received at the main reception; please use your reservation name. It may incur a fee.
Rooms are designed to minimize noise the windows are specially designed for soundproofing externally for a good night’s sleep.
Yes, please contact customer service for assistance with group bookings, or increase the number of rooms on your online travel agent website.
Yes, each room has a maximum occupancy of 2 people based on its size and fire safety regulations.
Payments can be made through our online booking system using major credit or debit cards.
The taking of payment timing will depend on the reservation type i.e. Flexible, Non-refundable etc.
A £50 holding deposit is required to cover potential damages; it’s refunded after your stay, provided nothing has been taken or items missing.
Refund times vary by bank; debit cards may take up to 30 days to process.
Credit card transactions often allow for quicker release of held funds.
We recommend using a credit card for the deposit for immediate release after check-out.
You will be sent an online check-in link. Through this, you will be asked for your payment, photo identification and we will then issue your room key.
Rooms typically feature king-sized beds. Twin beds may be available upon request.
The TVs are smart – we do not have live channels but you can use streaming services.
Housekeeping services are provided daily, with additional linen change requests less than 3 days available at a charge.
Enhanced cleaning, contactless services, and staff health checks are among the measures adopted.
Contact the front desk or dial 999.
We have a stay-put policy, unless the fire is in your apartment when the fire alarm sounds stay in your apartment until someone comes to escort you out.
Rooms can be booked up to 2 months in advance and in some cases 6 months in advance.
For group bookings, please contact us to discuss your needs.
Discounts may be available for stays longer than a week; please inquire at booking.
Contact your Online Travel Agent, or Diff-Rent if you booked directly.
Booking directly often allows us to offer better rates and more flexible cancellation policies. Direct bookings may also include exclusive offers or perks not available through third-party sites.
Yes, direct bookings allow us to better understand your preferences for a more personalised stay.
Booking directly gives you access to the most up-to-date room availability and more room options.
Yes, managing your booking is more straightforward when done directly, as you can easily modify or cancel reservations without third-party complications.
Direct bookers often receive priority in customer service, ensuring quicker and more effective responses.
Yes, when booking directly, you can request specific accessibility needs more effectively.
Direct bookings typically offer more payment options, including some that may not be available through other channels.
Some properties offer a price match guarantee if you find a lower rate for the same room under similar booking conditions elsewhere.
Direct bookings usually do not include additional fees that might be charged by third-party agents.
Direct bookings are confirmed instantly, allowing you to secure your accommodation immediately.
Yes, direct communication with the property can provide you with detailed and specific information about facilities and services.
Third-party agents might not list all available room types; direct bookings ensure you see all options.
Direct booking allows us to ensure that your preferences are met from the start, potentially enhancing your experience.
Issues with third-party bookings can be more complex to resolve. Direct bookings simplify resolution processes as you deal directly with us.
Yes, direct contact makes it easier to accommodate special requests like dietary needs or room preferences.
Exclusive offers through direct bookings can include complimentary services, discounts, or special packages not available elsewhere.
Booking directly with us allows you to provide instant feedback which we can promptly address to improve our service.
Yes, you can order from local delivery services such as Deliveroo. Please use the main entrance as your delivery address.
Food delivery is permitted anytime, however delivery drivers may not enter the building and you will need to meet them on the ground floor to collect your food.
Each apartment has its own kitchen and table.
Food delivery charges typically cannot be added to your room bill. Transactions are directly through the delivery service.
Downloading an app such as Deliveroo, Just Eat or Uber Eats will give you all the local options.