Policies

Communal Space Usage Policy

In addition to your tenancy agreement, please follow the policy below. By booking, you agree to our terms and conditions.

1. Booking Requirements

• Advance Reservation: All reservations must be made through the link you can find on the residents page on our website.
• Booking Method: Reservations must be made exclusively through the link on the residents page. www.diff-rent.com/residents.
• Usage Duration: The social room and cinema can be reserved for up to 4 hours per session.
• Confirmation: A booking confirmation will be provided through the Arthur App and must be presented if needed to access the space.

2. Cancellation Policy

• Advance Cancellation: Cancellations must be made at least 4 hours before the scheduled time. Late cancellations may incur a penalty.
• No-Show: If the space is not occupied within 30 minutes of the reserved start time, the booking will be cancelled, and the space may be reallocated.
• No-Show Penalty: If a resident fails to use the space (as indicated by no access card swipe within the allotted time):
  • First Occurrence: A warning will be issued.
  • Second Occurrence: If a second no-show occurs within 7 days of the first, the resident will be suspended from booking any communal areas for 30 days.

3. Usage Guidelines

• Adherence to Booking Times: Users must strictly adhere to their reserved time slots and vacate the space promptly for the next reservation.
• Capacity Compliance: Ensure compliance with the posted capacity limits for each area to maintain safety and comfort.
• Noise Control: Maintain reasonable noise levels. Loud music, shouting or any disruptive behaviour is prohibited.
• Food and Drinks: Light snacks and non-alcoholic beverages are allowed. Users are responsible for immediate cleanup of any spills or messes.

4. Cleanliness and Maintenance

• Maintain Cleanliness: Residents must ensure the space is returned to its original condition. This includes:
  • Cleaning up any spills or messes.
  • Returning furniture to its original position.
  • Removing all personal items and trash.
• Report Issues: Any damages or maintenance issues must be reported to building management immediately. Users may be held accountable for damages caused during their reservation.
• Cleaning Charge: If the area is not left clean, as determined by a post-use inspection by management:
  • A cleaning fee of £100 will be charged to the resident’s account.
  • Repeated offenses (more than two within six months) may result in an additional booking suspension for 7 days.
• Personal Items: All personal belongings must be removed at the end of the booking. Management is not responsible for lost or stolen items.

5. Code of Conduct

• Respect for Others: Users must respect the rights and enjoyment of others. Harassment, aggressive behaviour, or disregard for the rules will not be tolerated.
• Zero Tolerance for Antisocial Behaviour: Any form of antisocial behaviour, including but not limited to verbal abuse, intimidation, or disruptive actions, will result in immediate penalties.
• Supervision of Minors: Children under 16 must be always supervised by an adult.
• Prohibited Actions: Smoking, use of illegal substances, and any activities that compromise the safety and well-being of others are strictly forbidden.

6. Penalties for Non-Compliance

• First Offense: A warning will be issued for the first violation.
• Second Offense: A 30-day suspension of booking privileges.
• Third Offense: Permanent revocation of booking privileges.

7. Contact Information

• For booking assistance, reporting issues, or any inquiries, please contact the building management office during business hours.